Designing Context-Aware Chatbot Systems Using AI Techniques for Enhanced User Interaction and Problem-Solving

Authors

  • Vikram Singh Chandrawat Generative AI and Chatbot Specialist, India. Author

Keywords:

Artificial Intelligence, Chatbots, Context-Aware Systems, Natural Language Processing, Sentiment Analysis, Machine Learning, User Interaction, Problem-Solving

Abstract

The rapid development of artificial intelligence (AI) has significantly advanced chatbot technologies, enabling these systems to perform complex tasks and engage in dynamic user interactions. This study explores the design of context-aware chatbot systems, emphasizing the use of advanced AI techniques for improved user interaction and problem-solving capabilities. By integrating contextual understanding, these systems adapt dynamically to user needs, fostering a more intuitive interaction environment. A comprehensive methodology encompassing natural language processing, sentiment analysis, and machine learning is presented, alongside a robust system architecture for implementation. Evaluation metrics demonstrate the enhanced performance of the proposed chatbot system compared to traditional designs. The findings highlight the transformative potential of context-aware chatbots across various domains, paving the way for future innovations.

References

Weizenbaum, Joseph. "ELIZA—A Computer Program for the Study of Natural Language Communication Between Man and Machine." Communications of the ACM, vol. 9, no. 1, 1966, pp. 36–45.

Gogula, B. P. B. (2024). Optimizing Adobe Experience Manager Performance: A Multifaceted Approach to Enhancing User Experience and System Efficiency. International Journal of Research in Computer Applications and Information Technology, 7(2), 710–722.

Perez-Marin, Diana, and Ismael Pascual-Nieto. Conversational Agents and Natural Language Interaction: Techniques and Effective Practices. IGI Global, 2011.

Karandikar, A.S. (2024). Building a highly resilient system for processing billions of events daily. International Journal of Research in Computer Applications and Information Technology, 7(2), 603–614.

Bunt, Andrea, Marcie Lount, and Catherine Lauzon. "Are Explanations Always Helpful? A Study of Deployed, Low-Cost Intelligent Interactive Systems." Proceedings of the 2010 ACM Conference on Computer Supported Cooperative Work, 2010, pp. 3–6.

Gogula, B. P. B. (2024). AEM Headless: Benefits, Usage, Challenges, and Steps for Building Single Page Applications. International Journal for Multidisciplinary Research (IJFMR), 6(5), September-October.

Devlin, Jacob, Ming-Wei Chang, Kenton Lee, and Kristina Toutanova. "BERT: Pre-Training of Deep Bidirectional Transformers for Language Understanding." Proceedings of the 2019 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, 2019, pp. 4171–4186.

Young, Tom, Devamanyu Hazarika, Soujanya Poria, and Erik Cambria. "Recent Trends in Deep Learning-Based Natural Language Processing." IEEE Computational Intelligence Magazine, vol. 13, no. 3, 2018, pp. 55–75.

Vinyals, Oriol, and Quoc Le. "A Neural Conversational Model." arXiv preprint arXiv:1506.05869, 2015.

Lowe, Ryan, Nissan Pow, Iulian V. Serban, and Joelle Pineau. "The Ubuntu Dialogue Corpus: A Large Dataset for Research in Unstructured Multi-Turn Dialogue Systems." arXiv preprint arXiv:1506.08909, 2015.

Serban, Iulian V., Alessandro Sordoni, Yoshua Bengio, Aaron Courville, and Joelle Pineau. "Building End-to-End Dialogue Systems Using Generative Hierarchical Neural Network Models." Proceedings of the Thirtieth AAAI Conference on Artificial Intelligence, 2016, pp. 3776–3783.

Mou, Lili, Yue Song, Rui Yan, Lili Zhang, and Zhi Jin. "Sequence to Backward and Forward Sequences: A Content-Introduced Sequential Neural Model for Conversation." Proceedings of the 26th International Conference on Computational Linguistics (COLING), 2016, pp. 3349–3358.

Gogula, B. P. B. (2024). Integrating AI with AEM: Enhancing Content Creation and Delivery. International Journal of Computer Engineering and Technology (IJCET), 15(5), 853–862.

Radford, Alec, Karthik Narasimhan, Tim Salimans, and Ilya Sutskever. "Improving Language Understanding by Generative Pre-Training." OpenAI Preprint, 2018.

Zhang, Xiujun, Asli Celikyilmaz, Xiaodong He, Jianfeng Gao, Li Deng, and Yelong Shen. "Personalizing Dialogue Agents: I Have a Dog, Do You Have Pets?" Proceedings of the 56th Annual Meeting of the Association for Computational Linguistics (ACL), 2018, pp. 2204–2213.

Nivedhaa N. (2024). Explainable AI (XAI) in Healthcare: Interpretable Models for Clinical Decision Support. International Journal of Computer Science and Information Technology Research (IJCSITR), 5(2), 33-40.

Gogula, B. P. B. (2024). Strategic Migration of Adobe Experience Manager: A Comprehensive Framework for On-Premise to Cloud Transition. International Journal of Scientific Research in Computer Science, Engineering and Information Technology, 10(6), 39–52.

Chen, Zhenzhong, Bing Liu, and Raymond Wong. "Reinforcement Learning-Based Dialogue Management for Joint Optimization of Task Success and User Satisfaction." Proceedings of the 27th International Joint Conference on Artificial Intelligence (IJCAI), 2018, pp. 93–99.

Karandikar, A.S. (2024). Cybersecurity in Telecom: Protecting Software Systems in the Digital Age. International Journal of Computer Engineering and Technology (IJCET), 15(5), 658–665.

Downloads

Published

2025-01-29

How to Cite

Vikram Singh Chandrawat. (2025). Designing Context-Aware Chatbot Systems Using AI Techniques for Enhanced User Interaction and Problem-Solving. ISCSITR- INTERNATIONAL JOURNAL OF ARTIFICIAL INTELLIGENCE (ISCSITR-IJAI), 6(1), 9-21. https://iscsitr.in/index.php/ISCSITR-IJAI/article/view/ISCSITR-IJAI_2025_06_01_01