A Multi-Stakeholder Analysis of Cognitive and Organizational Resistance During Large-Scale ERP System Implementation in the Manufacturing Sector
Keywords:
ERP implementation, cognitive resistance, organizational change, stakeholder analysis, manufacturing systems, resistance to technologyAbstract
Enterprise Resource Planning (ERP) systems are essential for operational efficiency, yet their implementation in the manufacturing sector often encounters significant resistance. This paper investigates cognitive and organizational resistance during ERP rollouts, focusing on diverse stakeholder perspectives. A multi-method qualitative design was employed across five manufacturing firms, with data derived from 38 stakeholder interviews. Key themes include fear of change, misalignment of values, and process ambiguity. Organizational culture, legacy systems, and inadequate communication surfaced as primary organizational barriers. The study contributes to resistance management theory by incorporating cognitive-behavioral dimensions and proposing a stakeholder-sensitive model for ERP adoption.
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Copyright (c) 2023 Julia Meier (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
